Performance Communications

If you have a job, please read this and answer these questions! it’s for a communications class!?

1. What is your job?
2. What is the most common reason for communicating on your job?
3. How much if your communication at work is face-to-face? How much of your communication is by telephone? How much is written?
4. Briefly describe communication situations at work that are difficult for you, and explain how you have learned how to handle these situations
5. Describe a situation in which careful listening is important in your job.
6. How important is effective communication in the performance of your job?

1. Permits specialist
2. Customer service
3. Through out the day I am either at the counter working face to face with customer, over the phone with the customer, on the fax with customer, mailing to the customer – it’s constantly ongoing! lol!
4. Commercial projects – they are a world unto themselves with their different rules and regulations. At times, special allowances are for them which is verbly appoved by my super and has to be initaled by him/her.
5. I have had the honor and pleasure of working with both a deaf gentleman and a group Buddists monks. You really have to show respect in speaking to both of these groups and remember that they are human beings and not to put them in special “bubbles” because of the differences in speech.
6. Very important. Everyone is treated with the same dignity and respect.

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Communication involves the transmission of a message from one person to another. It is a fact of life, an ongoing process, so much so that we overlook its strategic role in driving corporate performance and profit margins increasing.

Nicolas Garcia, Director General of Verztec Consulting Pte Ltd, a leading provider ISO 9001:2000 Certified Multilingual Communications Service Provider, is tuned in the dynamic potential of strategic communications. Verztec offers translation services and location, that have helped companies improve their bottom lines and promote strong employee participation. He is pleased to share the following tip sheet on the implementation of strategic communications tools in the workplace.

The purpose of corporate communication is influence. By bringing through Certain messages, it can affect employees' opinions about work-related issues. Opinions drive performance. Without conviction, employees might work without enthusiasm, conducting only the work that must continue working. When a better offer comes, do not hesitate to leave. While both are certainly not innovating or excel on behalf of a company whose values and actions are inconsistent with their own beliefs. As employees behave in a manner consistent with the objectives of the company is a driving force behind almost all strategic communications efforts. This can be achieved through a number of ways.

Know your audience

Communication is a two way process. It includes writing or speaking. Until you read writing, speech and hearing the message understood, there is no communication. To make sure your message is understood, it is essential that you know your audience and their likely level of understanding. If you are in front of his colleague in the same specialty or discipline, you can usually assume the same understanding as their own. When members of the front of other departments or specialty, it is rarely prudent to assume any knowledge specializing in all – technical terms should be explained and the use of jargon obscured the small. In presenting some detailed aspects of their work to diverse audiences comprising specialist colleagues and executives of the management of high level, identifying the lowest common element of his audience – either by the ability or qualification – And their field of work accordingly.

Involve your audience

Results of public participation in the undertaking. If the talk is sensible, sincere and not stereotyped Your audience will be more perceptive to the message you are trying to achieve. One way would be to delineate the relevance and immediacy the effect that your message is on its audience. People are not likely to be interested in the questions away. When the transmission of certain changes that have been implemented, illustrate with examples, how they relate to the environment in which your staff and colleagues and how they affect them. Good speakers can identify with the hopes and struggles of the middle member of the audience, to appreciate his wisdom and meditate on the details concerning them. Suggestions and recommendations should be characterized by intelligent participation in the welfare of people are going. Increased participation leads to better dialogue, which leads to better understanding and greater acceptance of what you propose.

Persuade the audience

One of the most effective tools of persuasion is passion. If you are passionate about their vision, it is easy for others be misled by his enthusiasm. Construction of the excitement with a hearing must begin with his own enthusiasm. You can have all the facts and information within reach, but unless you can package and present with passion and conviction, not going to do the job. Also, if you have anything short of total commitment and belief in the you say, people can see through it. One of the best ways is to tell your audience why he is so excited, you can start by completing the following sentence: I am excited to be sharing this with you because … If you can develop a single sentence that articulates your mood, you can go a long way toward meeting their supporters, and convince the skeptics.

Keep It Simple

The fundamental principle applicable to all modes of active communication is to communicate simple and clear so that the message can be easily understood. Refrain from dazzling graphics or long reflections. Communications outside is expensive and take time away work. The challenge is to present his basic ideas in terms that are so simple that a ten year old child can understand what he is saying. Use short sentences, a statement by sentence. When you are about to use a long word, stop and think. There is almost always a simpler way of saying the same thing. Remember that the interest Public decreases after ten minutes. It is therefore essential to keep the message short and simple so it can be registered. In addition, employees can not afford the luxury of time to sift through the generosity verbal or in writing to get the underlying meaning.

Reiterate your points

The spoken word is ephemeral. The repetition of major points is essential to ensure they are understood. Images can be abstract to implementation. Sometimes after leaving the room, ideas can get scrambled to describe things they never dreamed of. If you do not think the audience had gotten the message, walk through some application scenarios before leaving the room.

About the Author:

Nicholas Goh is the Managing Director of Verztec Consulting Pte Ltd, a ISO 9001:2000 Certified provider of Translation and Localization services. For more information on Verztec’s services, please visit their site at http://www.verztec.com

Article Source: ArticlesBase.com – Maximize Performance Through Strategic Internal Communications