Standard Communications

Within which network standard are data collisions a normal part of communications?

Within which network standard are data collisions a normal part of communications?

Data collisons are a normal part of communications with the IEEE 802.3 Ethernet standard. Ethernet uses an access method called Carrier Sense Multiple Access with Collision Detection (CSMA/CD). In CSMA/CD, when a node wants to transmit data, it must first access the transmission media and determine if the channel is free for transmit. Sometimes 2 nodes check at the same time, determine it’s free, and transmit at the same time, causing their transmissions to interfere with eachother. This is called a collision, and is quite common on Ethernet networks.

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One of the most common things we do in the day to day is to communicate with others. Good communication can lead to a better understanding of people and perhaps more importantly, allowing others to fully understand us. This is especially important in business.

The media have changed dramatically in recent years with the introduction of modern telecommunication systems such as fax and email, but is still the tool of communication used is the telephone. The phone is a very powerful tool, especially when used within a business environment and many people underestimate its importance and most important, the importance of the person using it.

When a potential customer of a phone company, your first impression of the company was created by the person answering the phone. To ensure that the caller is developing a positive image in his mind, the person answering the call must be efficient, confident and capable of inspiring confidence in the caller. It's a big responsibility, but by examining existing capabilities and implement new ones to this challenge be met, and maintenance standards.

Professional Telephone Techniques

When answering the phone will always remember:
• You is the objective that the caller is happy that decided to call his company
• It is intended to impress the caller with courtesy and kindness
• Answer the phone with the identification

While on the call:

• Remember to ensure identity greeting initial clear you and your organization by speaking into the mouthpiece. Always ask the caller's name and use, gives the impression of friendly familiarity. Speaking in a warm tone, interest will add to this.

• If you have to ask the caller to wait – to explain why. In this situation, your call service waiting, every 30 seconds, thanks to call waiting. Make the call to feel they are eager and willing to help, if you agree to return the call at a specific time, call – even if you are still unable to attend the inquiry or request.

• Attend an office immediately or be forgotten. If there are other priorities, type your query. Let your caller hangs up first and say "Thank you for calling"

As with any form of communication, speaking by telephone, There are certain elements that affect the ease with which they communicate and also understanding the message you are trying to get across. By comparing phone use to methods such as letter writing or face to face meetings, it is easy to see that the phone has many limitations. No written word to read, therefore retention what they have said it's difficult. There is no body language, like his voice make major impression. Using the voice correctly means paying special attention to three areas. They are.

A – Speed
B – Clarity
C – Tone

A – Speed
Talking too fast automatically creates obstacles and confusion. The caller will be difficult to understand what is trying to say. When taking out the calls that are prepared and [expect] know what the call question. The person at the other end of the line was probably not expecting the call and almost certainly was involved in something completely unrelated at the time.

When answering calls, slower, think before answering any questions or
questions.

B – Clarity
Avoid whispering. Speak clearly and distinctly, but to avoid compensation is shouting.

C – Tone
Speed and clarity may be fine but this means nothing without a positive tone. No matter how bad is their mood, do not let it show in his voice. Sound nice and happy, even if they are killing.

Listen!
Another important communication skill key while the phone is listening. Listening to customers is perhaps the most important things anyone can do. Ask questions and then give a step back. Try not too fast. Let your opinion.

Well, call professional are of utmost importance for the reputation of a company. It is the first impression a potential customer has of the company and sets the standard for future business.

About the Author:

Sheila Mulrennan from Professionaldevelopment.ie specialises in writing articles relating to Personal Development Training, Presentation Skills and Communication Skills. Visit her website at www.Professionaldevelopment.ie for more.

Article Source: ArticlesBase.com – Communicating on the Telephone